4108 Hampton Blvd, Norfolk, VA 23508

Perhaps the worst experience I’ve ever had. Blue Shirted employee took order (2 double cheeseburgers, large fries, medium drink). Line continued behind me. She left the line to go box fries; kept telling her employees “please pick fries from left to right, front to back so everyone gets hot fries”. Problem was fries were not hot. Took over 8 minutes to get my double cheeseburgers, which were so cold the cheese didn’t even partially melt. Fries were at room temperature. Customers behind me wondered where she went as she didn’t say “Line is closed”, “I’ll be right back” or anything. Customers were forced over to the remaining open line (at 11:45 AM! ONE LINE OPEN!) where they were subjected to a longer wait than should have been. No explaination, no apology, nothing.

The lobby tables were FILTHY, and it was quite evident that they had not been wiped down in some time, with food debris, spilled drinks, etc. on them. Regardless of the fact that this is the closest restaurant to campus where I work, I doubt if I will be making a return visit. After today’s experience, I certainly can’t recommend anyone else eat there either.

Food: (0)
Service: (0)
Price: (0) [What price can you put on cold, tasteless food?]
Overall: (0)